Customer Service
We are here to help. Choose the support channel that works best for you.
Email Support
Send us a detailed message and we will get back to you within 24 hours.
[email protected]In-App Feedback
Signed-in users can submit feedback directly from Settings → Feedback.
Sign in to submitService Hours
Monday – Friday, 9:00 AM – 6:00 PM EST. Urgent requests are monitored outside business hours.
Escalation Process
- Standard support: Email [email protected] with a description of your issue. You will receive a ticket number and response within 24 hours.
- Priority escalation: If your issue has not been resolved within 48 hours, reply to your ticket email with "ESCALATE" in the subject to raise priority.
- Urgent/security issues: For account security concerns or data-related emergencies, email [email protected] for immediate attention.
Frequently Asked Questions
How do I connect my Amazon Seller Central account?
After signing in, go to Settings and follow the Amazon SP-API connection wizard. You will be redirected to Amazon to authorize access.
Can I upload supplier catalogs in any format?
We currently support CSV and Excel (.xlsx) files. Upload them through the Catalog Research module and we will match products to Amazon ASINs automatically.
How do I cancel my account?
You can request account deletion from your account settings, or contact [email protected]. All your data will be permanently removed within 30 days.
Is my Amazon data safe?
Yes. We use encrypted connections, store credentials separately from application data, and comply with Amazon's SP-API data protection requirements. See our Privacy Policy for full details.